Terms & Conditions and Privacy Policy

Gyro School - feel the thrill! is a registered trademark. The mark is registered under No 2578052 with the Patent Office.
Gyro Chipper - cartoon is a registered trademark. The mark is registered under No 2593893 with the Patent Office.


• GYRO SHOP ONLINE
We provide and supply to our customers articles that are useful to Autogyro flying. If you have any suggestions or comments please email us at contact(at)gyroschool.co.uk
You can phone on +44 (0)750 860 1964 or our office is located at:
Gyro School
Stoke Airfield
Burrows Lane
Middle Stoke
Rochester
Kent ME3 9RN
UK
Our website is www.gyroschool.co.uk

• Gyro School will from time to time change the description of various items including trial flights and will from time to time change the pricing structure without prior notice.
• The Gyro School cartoon and the Gyro School logo ‘feel the thrill’ are protected by copyright – any reproduction without Gyro Schools’ consent is prohibited. This consent must be obtained in writing at least one (1) month before its intended usage, and will be subject to a fee and/or a reproduction fee staggered in tiers depending on its usage and time of usage.
• Orders, on the Gyro School website, will be acknowledged by email within 24 hours by Gyro School or its representative(s).
• Items listed on the website have been described to the best of Gyro Schools’ knowledge.
• Gyro School will provide the customer with a receipt.
• The right to cancel. The customer has the right to cancel their order within seven (7) days after purchase without incurring a penalty and receive a full refund. The customer must provide notice of cancellation in writing and it must be posted to, left at, faxed or emailed to Gyro School. Ensure you keep proof of your cancellation notice in case of dispute. Gyro School will then reimburse you within 28 days without charge. See Returns Policy.
• Any contractual information will be provided within 24 hours, via electronic means, or as soon as reasonably possible for paper copies by Gyro School.
• Gyro School endeavors to resolve any dispute with a customer quickly and fairly. In the event of a dispute or a complaint please email contact (at) gyroschool.co.uk or write to: Gyro School, Stoke Airfield, Burrows Lane, Middle Stoke, Rochester, ME3 9RN, UK.
• Gyro School ensures that all goods or services offered on our website are fit for purpose and accurately described.
• Gyro School will direct your credit/debit card payments (or any other payments) to Paypal's secure online server to complete a purchase but has no control over how and if personal details are held on a separate website / server. Gyro School will make every effort to keep your personal details safe and will not pass on those details to any third party unless required to by law. We have taken reasonable steps to ensure your details are safe:
- Off-line, your information is kept securely in our database and office. We only allow our employees and trusted contractors access to your information, and then only if they need it for a specific authorised task. The computers on which we store your information are kept in a secure environment.
- Gyro School Tuition Booking Forms are being kept securely in our office.
- We do not store payment card details on this website.
• Gyro School will, upon request, provide details on how information is managed should a party, whose information is held by Gyro School, apply for that information. This information must be requested in writing and addressed to Gyro School, Stoke Airfield, Burrows Lane, Middle Stoke, Rochester, ME3 9RN, UK and might incur a small administration fee of £5.
• Gyro School is a registered data controller with the Information Commissioner’s Office under the registration number Z1857956.
• Your statutory rights remain unaffected.

Credit Card Security:
• Credit card and Debit card transactions online are handled by Paypal.
• Selecting the Paypal (buy it now or shopping cart) button will take you to the Paypal website and its secure server where you have to sign in for payment and Gyro School has no access to the details you provide to Paypal.

Other Payments
• Payments by cheque are also acceptable but contact must be made to arrange this transaction. Bank transfers are also acceptable but need to be arranged in advance. Please email contact (at) gyroschool.co.uk for further details. Gyro School may refuse payment in cash.

Delivery of goods:
• Gyro School aims to deliver the goods within fourteen (14) business days. A business day is Monday, Tuesday, Wednesday, Thursday, Friday excluding Saturday, Sunday and public holidays), unless the customer has agreed otherwise expressed in writing, electronically or otherwise, to Gyro School.
• If Gyro School cannot deliver the goods within 14 days Gyro School will inform the customer immediately and agree on another time for delivery by way of telephone, electronic mail or otherwise.
• If Gyro School cannot agree on another time, Gyro School will offer, at its discretion, a refund to the customer. Gyro School may also offer the customer an alternative to the original goods ordered but if the customer requests a refund Gyro School will issue this in full within 30 days upon receipt of a written letter, electronically or otherwise written and addressed to Gyro School (note that carriage / postal costs will not be refunded).
• If delivery of an item is delayed for more than 14 days, the customer has the option to cancel the order, without any penalties being paid. The order means ‘the article’ ordered without carriage / postal cost.
• Gyro School aims to charge Fair Shipping costs where applicable and practical. This will include postage and packaging materials and the time spent expediting the delivery.
• Any faulty or short deliveries must be notified within 3 working days otherwise claims cannot be considered.
• Please note that under no circumstances will we be held responsible for consequential losses.
• If your item is not in stock, we will back order it for you. You will always be emailed or phoned with the option to cancel your order if you do not want to wait.
• Delivery is currently only to the UK mainland including Northern Ireland – for any other deliveries outside of UK mainland please email for packaging and carriage / postal costs.
Packaging and Carriage costs:
• £3.75 for single articles in the Books and Accessories section of the Gyro Shop Online (excluding the Flying Suit) unless otherwise agreed or stated by Gyro School.
• £10 for any aircraft cover(s) and flying suit(s) in the Aircraft Cover and Books and Accessories section of the Gyro Shop Online, unless otherwise agreed or stated by Gyro School.
• £0 for any purchases for sunny / bronze / silver and golden Flight vouchers in the Prices and Trial Flights sub-section respectively.
• £0 for any Gift certificates from the Gyro Shop Online
• £1 for The London Flight in the Prices and Trial Flight section respectively
• All delivery costs are based on delivery to UK mainland and Northern Ireland only. For deliveries outside UK mainland please email in advance so we can quote you upon having researched to costs of postage and packaging involved.

Returns Policy:
• Please return faulty goods to us for repair or replacement. Should any of our products fail to meet your requirements, they may be returned within 28 days for a full refund providing you warrant to remain under the duty to take reasonable care of the goods while in your possession, and adhere to the product’s instructions. Please note: When returning goods to us it is the customers duty to ensure the goods are sent on an insured service. Gyro School is not liable for lost parcels when returned to us. No refund can be given unless we receive your returned goods.
• When purchasing goods such as aircraft covers, it is the duty of the customer to make sure that what you have ordered is compatible with your aircraft, rotor, mast or tail. If you are returning an item for replacement you will be charged postage and packing for the return of the correct item. All products purchased from Gyro Shop Online are guaranteed for a minimum of 6 months.
• If Gyro School has made a mistake, we will collect any products that are wrong and make a full refund including carriage.
• No refund will be given to products which become faulty due to misuse by the customer where the duty of care has been neglected.

Gyro Schools’ privacy principles:
We know that your privacy is very important to you. We make it our business for it to be as important to us.
• Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices.